Money Dashboard
Closing the account does not close the file. Money-laundering and tax rules keep your identity and transaction records for years, and a permission to share your data wherever the law allows covers much of the rest. The holds set by statute are the ones no request can move.
Reported incidents
Closed its budgeting apps; it had made money from research on users' spending
2023-10-03Affected Money Dashboard Neon and Classic apps; Money Insights
Money Dashboard, an Edinburgh budgeting app bought by the ClearScore Group in May 2022, said in October 2023 that it would close its Neon and Classic apps on 31 October 2023 because it "could not find a sustainable business model". Its FAQ said it made money from "insight and market research services" using "anonymised spending information from Money Dashboard users". In 2021 its Money Insights service said it "works with Asset Managers, Retailers, Consultants and Government". After the closure it said it would delete or fully anonymise users' data, keeping some records for up to five years. The company now trades as D·One, an open banking service for lenders.
People affected typically ask Money Dashboard to confirm whether their information was included, and which categories.
The verified route
Where data goes
What Money Dashboard likely holds
What banks typically hold about you, from our industry research, the most sensitive first.
Pick a folder to see where it goes.
Most sensitive
Sensitive
Everyday
Where it goes
Companies under one owner commonly share data with the parent and with each other. The group can hold more about you than Money Dashboard does alone.
On Money Dashboard's behalf
They handle your data on Money Dashboard's instructions. If Money Dashboard uses them, a request to Money Dashboard should reach them.
Inferred services
Services banks typically use.
Get their own copy
A request to Money Dashboard doesn't reach them. Each needs its own, and some keep records under a legal duty.
Inferred practices
What banks typically do with your data, from our industry research.
DÆTRAX is a personal data accountability ledger: a dated record of which companies hold your personal data, what you asked them to do about it, and what they claimed in reply.